God of Thunder and Rock'n'Roll (archmage) wrote,
God of Thunder and Rock'n'Roll
archmage

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My Morning, As Directed By The Marquis de Sade

OK, this is gonna be one of those days that starts shitty and gets better. It damn well better, anyway.

First off, woke up at the ass-crack of dawn. Did this so I'd be bright-eyed and bushy-tailed to babysit Raven, so that dravengodvamp and purpleflake could get to an appointment. Unfortunately, they had some alarm issues and overslept. So I'm pretty tired, as it is.

OK, next, somewhere around 8-ish, my 'Net connection dies. This makes me very unhappy. I try everything I know, to no avail. I figure I'll wait a while and see if it comes back. Hey, screws fall out all the time, the world's an imperfect place. After a couple hours, though, I finally break down and call in the outage.

Now, let me state again, for the record, that I used to do the job on the other end of the phone. I know that ISP tech guys usually have to talk to the bottom-of-the-barrel-maladjusted, so I try to cut them a lot of slack when I have to call in, helping them understand that I actually DO know what I'm talking about, what I've already tried, what the results were, and as many other details as I can give them. This guy, though, quickly showed me that he was one of those 10% of techs that give the rest a bad name.

He tells me that there's no outage. I remind him that I have no connection, sot here's obviously something wrong. He claims that my modem is hitting the network, so it's a problem on my end. I try to tell him he's incorrect, pointing out that if it was hitting the system, I'd have an IP address. He has me power cycle the thing (which I tell him I've done several times already), and look up my IP config...which shows no IP, only the MAC address. He claims this shows that the problem is with my hardware, I counter, saying this is not the case. He tries to tell me they don't support wireless stuff, I tell him again and again that I'm not connected wirelessly, and that they most certainly DO support my hardware, since they sure did when they hooked it up, and when I've called in before. Then he pulls the "well, we have to bypass the router and go directly into the modem", and I point out that it's a one-piece system, there's no separate router involved (all of this is in the account notes, I know this because I've had them check before). He still says the problem is with me, and there's nothing they can do, so I hung up on him.

In anger I hit the router config again. Look, there's an IP address. I have connection. Murphy's fuckin' law, I swear to Eris.

Aaron happened to come over just as I got on the phone, heard it all. Too bad it's a cable issue and not DSL, since he's a DSL man, and could have not only fixed it himself, but then back-charged them for his time! Turns out he's doing one little job today and taking the day off, so he'll probably come back by later and hang out. Which will be nice.

I actually DO want to play CoH, but I'm too bent at the mo'. Think I'll try and scare up something to eat and watch more Friday the 13th.
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