June 19th, 2001

Typing

A Little Good News

Well, at least I'm in a slightly better mood today. I needed that. Last night, we sat around at Heidi's, because we were gonna help her clean out an apartment, but she ended up not having to. Which meant aimlessly sitting in her apartment, Alice and Jeremy firmly entwined on the couch, bored as all Hell. Oh well, at least I got home early-ish for a change and got a decent night's sleep. Hell, even woke up well before the alarm.

Thought I was gonna get REALLY pissed, because they did some friggin' updates to the computers and screwed the display drivers to hell and back, but luckily it was easily fixable. The good news is this: starting Monday, I get my new shift, 10:30-7:30. The bonus: no more getting up at 4:30 in the morning, no more depending on rides as much, I can take the bus. Plus, if I stay at Heidi's, I don't have to get up so fuckin' early, and can still do the bus thing...I probably should find out that route and the times on it.

Still haven't heard anything about the position here or any of my resumes...(*sigh*)...but, perseverance!
  • Current Music
    SR-71 - Right Now
Typing

Greedy Mongoloid Ass-Monkeys

If you've checked my profile, you know I work for EarthLink (major ISP) as an account specialist, which means that when people have a problem, they come to me, and I fix it. I like the job, for the most part, I like making people happier than they were. Most of the time.

There are 3 classes of people that call customer service phone lines:
-- Class 1: these are people who genuinely WANT help, and, when you are helpful to them, they appreciate it. They are glad that you took the time to talk to them, understand their problem, and thank you for it. These people make the day worth working...unfortunately, they are a small fraction.
-- Class 2: these are the people that want help but cannot admit it, and want to act like they KNOW what is going on, but don't have a clue. These people are a serious pain in the ass, but if you treat them right, you can deal...you just act like they know what they are talking about, and you don't laugh at them too much, and they aren't real appreciative to your face, but you know they are glad you helped. These people are still OK, because they take the help, if a tad grudgingly.
-- Class 3: These are the filth, the scum, the screaming purple whores, the mongoloid ass-monkeys of the customer base. Unfortunately, they are the largest group as well. These are the people who feel that there should be no such thing as a hold time, who think that you should be able to do ANYTHING they ask, and who think that you should PAY them for having to wait on hold. These are the customers who answer your phone greeting with an accusation or a sarcastic comment (almost always including the phrase 'you people'). These are the ones who like to ask you WHY you can't do whatever they ask for. A customer today, who was charged $99 bucks accidentally (it was an error on our part, which I admitted), wanted me to not only refund her $99 (no problem there), but to then also PAY her another $99 for the time and frustration! I told her, verbatim, "Ma'am, that's not gonna happen."

It's these Class 3 bastards that make my job a living Hell. Everyone of them says the same things, and not a one seems to understand that they are not the only customer I have to deal with today. Tell all of you what, when someone crowns you king of the world, you can have my direct line, and I'll gladly deal with you first, whenever you need it. Until then, kindly presuck my genital situation. I'm going to happily put you on hold and make you wait there for a good 20 minutes or so, and regardless of what I told you when I put you there, I'm not looking for something that will help, I'm not checking on a charge, I'm not researching your problem...I'm laughing at you. I'm laughing at your small, petty mind. And if I come back, and you have not chilled out, I may just transfer you to the Spanish-speaking representative. Don't push me.
  • Current Music
    Chris Isaak - Wicked Game