March 21st, 2005

Burn The World

Outsourcing Drive-Thrus?!?

I wish I was kidding.

Apparently, McDonald's Corp. said on Thursday it is looking into using remote call centers to take customer orders in an effort to improve service at its drive-thrus.

"Call center professionals with "very strong communication skills" could help boost order accuracy and ultimately speed up the time it takes customers to get in and out of the drive-thrus, the company said." Because, you know, it's so fucking hard to train someone to say "what can I get fior you today" and then listen to what someone says and push the proper button.

Um...yeeeee-ah. For anyone that has ever called any company for any kind of help or customer service, you know what a nightmare this can be. I mean, OK, this is McD's order taking, we're not talking rocket science here...but explain to me how it's MORE efficient to plug your speaker into a call center who takes the orders and then relates them back to the restaurant, rather than having someone right there take the order.

Go on, explain it. Add in technical difficulties such as networks or phone lines being down. Consider differences in regional dialect, terms, and slang. Take into effect customer attitudes when problems arise.

Fuckin' mega-corporations. No clue what the real world is like.
Burn The World


2:00 pm - Di drops me off at home, she and Erik go to the grocery
2:30 pm - Go to sleep
4:30 pm - Wake up to find them home, still feel rotten
11:30 pm - set a movie to encoding (should take about an hour and a half) and went to bed and read for a while
12:15 am - put down the book, go check the encoding (working fine)
1:00 am - final check, program finished, go to bed.
2:12 am - get back up, coughing and sneezing keeping me from sleep
2:30 am - get online, attempt to distract myself, talk to theatresphynx for a bit
5:30 am - go back to bed...again
6:30 am - up, sore, annoyed
7:15 am - go back to bed...AGAIN again
9:00 am - say fuck it and get back up

Welcome to Day 4 of Frank's battle with demons in the form of flu.
  • Current Music
    Rush - Temples of Syrinx
Glow Skull

(no subject)


Dammit, defenestration mentioned Yoo-Hoo, and now that sounds REALLY good. Haven't had a Yoo-Hoo in AGES...

In other news, I'm successfully restraining my urge to be a Grammar/Word Nazi.
  • Current Music
    Spinal Tap - Heavy Duty

Another Reason I Love My Wife

After a disappointing afternoon, she comes home, and I find she has called four different places before she left work, trying to find Yoo-Hoo for me. Came home with two of them...which is good, since one was gulped down in about 12 seconds.

She's the best.
Artist At Work

Icon Work

Well, since I'm still waiting to hear back on a different icon situation, I went ahead and finished up another one. I feel bad, I know I'm way behind, but I'm making up for last time.

Actually, I'm impressed with this one. Using only this picture as source material, I managed to recreate a scene from Rocky Horror for this animated icon (for heartingdraco)...

Not bad, if I do say so myself.
  • Current Music
    White Zombie - Feed The Gods