God of Thunder and Rock'n'Roll (archmage) wrote,
God of Thunder and Rock'n'Roll
archmage

So, last weekend, a guy came to my door. My last payment to ComCast didn't go through (some annoying banking SNAFU, as it turns out), and they'd issued a disconnect order for my service. This guy was a ComCast rep (Jay), and he was seeing if we could clear it up. Short version is that he offered to hold off on the d-con, and we agreed to pay him today (gotta wait 'til we're paid, after all). He was personable, friendly, understanding, and all around, a nice guy about it. Sure enough, he called this morning to make sure we were still on, showed up, never made a big deal about the money, and all went fine.

Now, for those that remember my "siege of ComCast", you know that my opinion of them if low-to-middlin', at best. This guy., though, improved my opinion a lot. I know how much shit these guys take from the general public, and they're just doing their job, so I wanted to make sure he heard a good response for a change. I made a point of letting him know that I appreciated him working with us the way he did, and I told him about my previous experience. I was amused by how shocked he was by the incompetence of the techs involved in The Siege, and as I got to the end of it all, he was looking over my bill and asked if we had an old bill.

Di and I looked at each other. He'd gotten quiet, serious...why did he want an old bill? he only said he wanted to make a phone call. it seemed to do with the part where I mentioned that I wasn't paying for the new modem they'd installed back then, and the thought crossed my mind that this WAS irregular, and either he wanted to clear it up or he wanted to see if I was pulling this out of my ass. We do all this online, so, no, we didn't have an old bill, but I glanced over his shoulder (I'm 6'3", he was MAYBE 5'1") and looked at my current bill...lo and behold, I see that they ARE, in fact, charging me rent on the damn thing.

He looked a little pained. After all, I'd just gone on about how the company acted like a bunch of morons and screwed up my equipment and my service for 3 months, and then praised him and how he'd done a lot for improving my opinion, and here he was about to have to tell me that they'd screwed up again, or outright lied to me, or something. They didn't charge me for buying it, but it's the standard $5 a month equipment rental.

In the end, I blew it off. I know that the thing I was told was from a tech, who may or may not have known better, and that it was a highly irregular situation, anyway. I'd hate for the situation to bite me in the ass later, so I just shrugged and said it wasn't a big deal, because it's not. It's not HIS mistake, at any rate, and this had such a good feeling, I wanted it to stay that way.

So, no interruption of service, paid up, and all's well that ends well. Still probably change services if I ever move, but it looks like they'll keep getting my money for a while longer.
Tags: internet, money
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