Cock-sucking assmonkey wants to cancel his account...fine. I ask him for his security verification, he can't do it (last four digits of his credit card). HE doesn't have that. There MUST be something else I can ask. He can't BELIEVE I can't ask him something else..why not his mother's maiden name, or the last 4 digits of his Social Security Number?
"Because you haven't given us that information to verify," I say.
"Then why don't you ask me?"
Eh? "No, sir, I mean that you didn't provide us that information previously for me to confirm it now." As if I am fucking PSYCHIC or something, and just KNOW it...I'm sorry, m'name ain't Kreskin.
"Well, why can't you just do it, you dingleball?" Oops, customer just called me a name...not swearing, but I don't care, I'm pissed at the bastard now.
"There's no need for that sort of language, sir."
"Yes, sir...I am not required to put up with your insults or derogatory tone, and while that may not have been an uncivil swear, it was making reference to something not normally discussed in civil conversation." Boy, he didn't like that.
So he calls his wife on his cell phone, who tells him that YES dear, you DO have a Mastercard, it's your ATM card. *SMACKDOWN* Unfortunely for mongoloid man, here, that card has been updated, and he didn't think to call us and give the new number, so it still doesn't match. I finally had to give him my number and extension, so he could call me back.
He's not gonna be happy when I don't answer. *EG*