Middle of the day, Randy sends Mike home (slow day, labor numbers are a little sketchy, and Mike's hit his 40 hours). no biggie, we still have the minimum required three people here. Then, he starts texting Dave (manager), who was in the hospital last night and took today off, which Randy said he was happy to cover. The gist of this text was that he was going to go ahead and leave...Andrew and I are confused. This would leave us with only 2 men on deck and no manager. Randy hands me his keys, asks if I know how to close the store, gives me his login, and with a short goodbye, walks out the door.
*blink blink* Um...OK. Not sure if we're supposed to do anything specific, we have no time to consider as a customer shows up. Fuck it, Andrew and I can handle it as long as it's not busy, and it's not like Randy was a big help anyway. We knock it and one other out and move on. Phone rings: Dave!
"Hey man, how you feeling?"
"On the mend. Where's Randy?"
"Gone, baby, gone. Handed me his keys, clocked out, and left."
"Are you serious?"
"As a heart attack, Dave."
"Who all's on the clock?"
"Andrew and I."
"Yeah. No worries, it's only three hours to close, we can run the show."
"OK...I'll call you back in a few minutes."
Sure enough, a few minutes go by and the phone rings again. This time, though, it's my favorite person: District Manager Scott!
"Thank you for calling Jiffy Lube on Warwick Blvd. This is Frank, how may -"
"Randy just gave you his keys and quit?!?"
*realization that this is Scott, eyeroll, heavy sigh* "Yes sir, that's about the size of it."
"And you didn't call me?"
*thanks for the vote of confidence...* "We were under the impression that he had communicated with Dave. Besides, we can handle the shop."
"Damn it. OK, as far as your background check, there's nothing criminal there, right?" (*I have to have this to be management, so this is not an out of line question. Just filled out the release earlier that day.*)
"Clean as a bean, Scott. No worries."
"OK, well, we need to...."
*Andrew calls out 'Customer On Lot'*
"You got a customer? I'll call back."
I've never been so happy to see a customer in my life.
OK, so we jump on this car and make it happen. Andrew and I work well together, and if I'd have had Mike there, we'd be doing these in record time. Anyway, we're rolling, just fine, and I'm feeling good about it. After all, I'm going to be in this position officially, soon, and this was an opportunity to show I can handle the shop. Besides, slow day. ;)
Dave calls, says he's on the way. I let him know that we're doing fine, if he'd rather take it easy, but he says Scott called and chewed him a new ass about this all, saying it was his store and thus his responsibility/fault for randy being a douche. OK, we'll see him soon. Hang up...phone rings, again...someone calling asking for a manger. Hmm...OK, take control. I try to get them to speak to me, they press the issue, I mention my manager had to step away but that I was the acting manager and can handle it. They say they'll call back in 30 minutes. Suspicious...phone rings YET AGAIN (busiest I've ever seen this phone).
"Thank you for calling Jiffy Lube on Warwick -"
"Dave there yet?
*Christ, Scott, let me finish a sentence...* "Not yet, sir, he's on the way."
"I called him forty-five minutes ago, maybe an hour, and he's not there yet?"
*look at the clock...not even close to that much time* "I don't think it's been forty-five minutes, sir. Regardless, it's not a big deal, we're running the show just fine."
"Oh yeah? How many cars have you turned away?"
*now, i'm pissed* "Not a one, sir, in fact, we've done three since Randy left, all full service, two with tire rotations!"
"Huh. Tell Dave to call me when he gets there."
PHONE RINGS...christ on a rice cracker. Complaint guy again, who I quickly figure out is Randy calling, thinking he's being funny. He asks how things are going, what's happening (like he cares), and I fill him in, tell him I have to go.
Two minutes later, Dave arrives as we're doing another car.
"Hey, man, I had to come all the way from Hampton, sorry for the delay."
"Dave, three things. One, Andrew has a question about this car. Two, Scott wanted you to call him when you arrived. Three, tell Scott he's a punk bitch."
So, in the end, we rolled just fine, Andrew and I looked good, and all ended well. Just a fun day to work, I guess. I have reason to believe that Randy got someone to pay cash and then changed the ticket to be a free top-off, pocketing the money, but I can't prove it, and I don't care. He's gone. As soon as my background check comes through clean, I'll have his job, and we can run this shop properly.
EDIT: Just got a call, they're short at work, so guess who is losing their day off? Wheeeeeeeeeeee