Now, I have the knowledge to do this. Unfortunately, when the company changes how it is doing things, and doesn't bother telling any of us, it makes it hard to get things right. Bastards. And of course, I'm now known as the guy that isn't taking calls and who helps the newbies, so WHO do you think they flag down constantly for help? Yep, me.
Dammit, make me a trainer. I already know and do the job. Besides, I could use the pay increase.